Is your phone service not working the way it should? Before you call we suggest a few tests to save you time and money.

• Hang up all telephones. Make sure any phone accessories - dialup modems, dsl modems, security systems, cordless phones, answering or fax machines, or computers are working. To check accessories, unplug the phone cord to the device and check for signs of damage.
  • Leave everything unplugged, wait 5 minutes, then plug each phone in one at a time and see if the problem persists.
• If all phone accessories work, go to the network interace box. This box is located outside of the house where the phone line enters the house.
  • Take a working single line phone to the network interface box.Remove the modular plug from the test jack and plug in your phone.
  • If the same problem occurs, the problem could be in the phone line. Call our Dispatchers at 356-6024.
  • If the problem does not occur, the problem is in your house wiring. Ideaone Telecom offers a Wire Maintenance Plan that can be purchased to diagnose and repair your inside wiring issues.
• Before you call. Please have the following information ready for the technician
  
  • Account Holder name and number of line with problem
  • Your name and callback number.
  • If it is a long distance issue, please include the number you are dialing to and from.
  • If there has been a power outage, please let the technician know.
    
  • When did you first notice the problem started.

The more information the technician has, the more efficient he/she will be in diagnosing and resolving the problem.

Phone: 701-356-6024
Email: dispatch@ideaone.com.