FAQ for IdeaOne Email Administration

Learn how to log in, administrate, and review email accounts with IdeaOne’s new mail platform, Syncrospace, for Hosted Domains.

1)     How to Login?

2)     How to administrate accounts?

3)     How can administrators access user’s accounts?

4)     How to manage or adjust spam settings?

5)     Can you adjust how long spam messages are stored?

6)     How to change login passwords?

1) Both Admin and Users can log in via http://webmail.ideaone.net.  Username for the login is always the user’s full email address.  Admin login is typically admin@domainname.com           

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2) To administrate accounts:

                  b. To create a new account, click the Add Email Account button. This will display                   information such as Create Date, Disk Space & Usage as well as Status for each                   email account. 

                  c. The username for all accounts should be the user’s full email address. The alias                   determines what email address a user will receive mail for and will need to be                   entered and the box checked.

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3) To log in as a user to check their email, spam or other settings click the Login button next to their username.

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4) The first time logging in to a user account will display the welcome message and links to user settings.  To view or edit Spam settings click one of the Anti-Spam links.

                  b. You have the ability to change Anti-Spam setting, Validation Messages as well as                   Whitelists & Blacklists.

                  c. From Spam Settings you can Enable or Disable spam and virus filtering.  You can                   also adjust the sensitivity of the spam filters.  Please note that using the DISCARD                   option will result in messages being permanently deleted – it is not possible to track                   nor recover discarded messages.

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6) To change their login password click on Account Maintenance.

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